Your consumer rights
The consumer protection law imposes a duty to inform, safety and conformity on businesses, and consumers enjoy a warranty against defects.
Online purchases
E-commerce is regulated: seller identification, total price, order confirmation and, in some cases, a right of withdrawal.
This is general information and does not replace personalised advice from a lawyer.
Frequently asked questions
The seller refuses to take back a faulty product
Send a written complaint, then contact the economic control services or the court with a lawyer’s help.
Can I cancel an online purchase?
A right of withdrawal exists under certain conditions and deadlines, with legal exceptions.
My bank charged unexpected fees
Fees must appear in the published terms. Request a refund in writing, then contact the banking mediator or the court.
